Shipping & Returns

Returns
Exchange due to change of mind – You have 14 days after purchase to exchange your purchase if you change your mind. This service is only available on FULL PRICE
ITEMS.

The purchase of SALE or discounted items is final, unless deemed faulty, so please choose carefully.
Please email info@chrysotheque.com if you would like to exchange your purchase.

Return of faulty items – You have 3 months to return your purchase if it is faulty.

All items are quality checked but occasionally there may be a fault we're unaware of. Please note that wear and tear in the course of normal use is not considered a
fault. Jewellery and semi-precious stone items are delicate and should be handled with utmost care to preserve the life of the jewellery.

Semi-precious stones breaking from mishandling is not considered a fault (i.e. dropping or bumping against hard surfaces). Please see Care Instructions on the
website for further information on this.

Plated Items will not be replaced if tarnishing of the plating occurs as this is due to general wear and tear and exposure to perfumes, moisturizers and heat from the
body over a certain period of time.

To be eligible for a repair, exchange or refund of a faulty item please contact Chrysotheque Design Jewellery on info@Chrysotheque.com with the following:
- A photograph of the item with a description of the fault
- A "proof of purchase".

Chrysotheque Design Jewellery cannot be held responsible for goods that may be lost or damaged during return shipping so please ensure all items being returned
are securely packaged. Any items not thoroughly packaged to avoid damage during transit will not be accepted, so please take care when posting.

You are responsible for all postage costs incurred to return an item.

For international returns we recommend that you label the package with 'Returned Goods' to ensure that the items do not attract possible customs duties and taxes
once again.

The item will be assessed upon return for fault. Chrysotheque Design Jewellery will then repair, replace or refund the item. Chrysotheque Design Jewellery reserves
the right to deny an exchange or credit if the faulty piece returned does not meet our return policy requirements and it is deemed that care instructions were not
followed.

Sale Items
Please note the purchase of any sale or discounted item is final and cannot be returned / exchanged unless deemed faulty.

Care Instructions
- Jewellery is delicate, particularly items with textile or natural stone components, so please handle carefully. If dropped stones and beads may break.
- Avoid contact with cosmetics, perfumes, hairspray and long exposure to sunlight as this may cause tarnishing and discolouration.
- Avoid contact with water. Remove all jewellery before showering, swimming or conducting household tasks such as cleaning.
- Metal components can be cleaned with a soft jewellery polishing cloth.
- Store jewellery in a clean, dry environment, preferably in separate pouches or boxes.

Gift Vouchers
Chrysotheque Design Jewellery gift vouchers are available at variable amounts of the purchasers choice. Your gift voucher will be emailed to the recipient upon
order placement.
The gift voucher will include a unique code that is assigned to the recipient, which they can use to shop instore or online.

Gift voucher Terms Of Use
Chrysotheque Design Jewellery gift vouchers are redeemable at Chrysotheque Design jewellery only..
Gift vouchers are valid for 12 months from the purchase date.
Gift vouchers cannot be redeemed for cash.
If the full balance of the gift voucher is not used in one purchase the remaining balance will remain and can be used for a subsequent purchase.

Shipping
All items are shipped from Greece by post.  Shipping is paid by the buyer and can decide on the method of shipping, whether registered or insured.

Delivery may take up to 3 weeks depending on your location worldwide.

All items are sent with a tracking number and can be tracked online. For more information on tracking your package please contact info@Chrysotheque.com

If you have any further questions please contact us on info@chrysotheque.com

We are happy to help!
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