Each Chrysotheque jewellery piece undergoes many rounds of quality control before being sent to a customer. However, under unforeseen circumstances manufacturing faults can happen.
If you believe you have received a faulty product, please get in touch with us immediately to notify us of the fault. You have 1 month to notify us of any faults.
After a careful assessment by a qualified jeweller, we will advise you of next steps.
Please include the below information in your email:
- Your invoice number
- Your full name and address
- Photographic evidence of the fault along with a brief written description
If repairs are required, Chrysotheque will perform repairs for a fee. Repair costs will vary on a case-by-case basis and a quote will be provided for agreement prior to repairs commencing.
Chrysotheque Design Jewellery gift vouchers are available at variable amounts of the purchasers choice. Your gift voucher will be emailed to the recipient upon order placement.
The gift voucher will include a unique code that is assigned to the recipient, which they can use to shop instore or online.
Chrysotheque Design Jewellery gift vouchers are redeemable at Chrysotheque Design jewellery only..
Gift vouchers are valid for 12 months from the purchase date.
Gift vouchers cannot be redeemed for cash.
If the full balance of the gift voucher is not used in one purchase the remaining balance will remain and can be used for a subsequent purchase.
One of the things we love about creating jewellery, is to work with our customers, to create unique jewellery, that can be passed down to future generations.
We can also re-purpose, or re-create an heirloom that has been handed down to you, but you would like to add your own design to it.
Capture your unique style and bring your jewellery desires to life by working with us to create a custom made item of jewellery.
We will work with you and guide you through the process, from consultation to a beautiful finished piece that will be a true reflection of you.
Using rare, unique gemstones and metals of the highest quality, your bespoke creation will be truly one-of-a-kind.
Please fill in the form below with your contact details along with any photos that will help us create your bespoke piece of jewellery